New Merchant Boarding Checklist

1. Submit completed application with the following supporting documents:

Signed appVided Check (or bank letter)Previous processing statement(s)Owner's Driver's LicenseBank statements if high volume merchantSigned Gateway Only Agreement if setting up Cardpointe Gateway

2. Provide the following information when submitting a new Merchant Application:
a. Customer Type - Consumers vs. Business:

% /

% Wholesaler/B2B?

b. How Processing?

Credit Card TerminalVirtual TerminalPOSMobileOnline

c. Card-Present swiped vs. keyed-in transactions?

% /


d. High Ticket $ and How often? $

e. Refund/Exchange Policy

f. Service/Product Delivery? (%)

7-14 days

15-30 days

30+ days

g. Mobile Devices needed?


h. Hosted Payment Page?

i. Clique demo to be scheduled?

3. Update or Add Merchant record in Zendesk Sell as a Customer and fill all required fields (indicated with *). Account set-up and equipment installation will not be done without this step.

4. To complete New Merchant Account set-up, submit Support Ticket to with following information:
a. Type of Equipment to be ordered:


b. Amount billing merchant for equipment: $

c. Accepting Pin-debit?

d. Accepting EBT?

Note: if yes, merchant FCS permit #

e. Option for Tips?

f. Cash back option?

g. Cash discounting?

If Yes, what percentage?


h. Processing method:

i. Batch Reporting:

j. Batch Close preference:


Auto - batch close time: